Full refund / 全额退款
If Homesick has not started the agreed work, the paid service amount is eligible for a full refund.
若 Homesick 尚未开始约定工作，已付服务金额可全额退回。
Clear before work starts · 开工前讲清楚
Refund policy退款政策
Refunds depend on whether work has started and whether disclosed third-party costs can be recovered.
退款范围取决于服务是否已经开始，以及已说明的第三方成本能否退回。
The core rule / 核心规则
We confirm the applicable calculation before submitting a refund.
Remaining balance / 退回余额
We deduct the value of completed work and non-refundable third-party costs, then return the remaining balance.
将扣除已完成工作的价值及不可退的第三方成本，剩余余额原路退回。
What may be deducted / 可能扣除的项目
Deductions must relate to the accepted scope or costs disclosed for that service.
Completed work / 已完成工作
Work already delivered or substantially performed under the accepted quote.
已按照报价交付或实质完成的工作。
Third-party cost / 第三方成本
A disclosed external fee that the third party will not return.
已经说明且第三方不予退回的外部费用。
Nothing unrelated / 不扣无关费用
We do not add unrelated charges to a refund calculation.
退款计算不会加入与该服务无关的费用。
Requesting a refund / 申请退款
- Contact Homesick through the support channel shown in your project or quote. 通过项目或报价中显示的客服渠道联系 Homesick。
- Identify the project and explain the cancellation request; do not send passwords or full payment credentials. 说明项目及取消原因，请勿发送密码或完整付款凭据。
- Homesick confirms the refundable amount and submits the approved refund to the original payment method. Homesick 确认可退金额后，将获批退款原路提交。
PayPal and the receiving financial institution control processing time after submission. Homesick will show the server-recorded refund status, but cannot promise an exact arrival time. / 退款提交后的处理时长由 PayPal 及收款金融机构决定；Homesick 会展示服务端记录的退款状态，但不承诺精确到账时间。