Shenzhen Pivotown Internet Technology Co., Ltd. (hereinafter referred to as "we" or "Homesick") operates the Homesick platform (including three business lines: Homesick Business, Homesick Adventure, and Homesick Life, hereinafter referred to as "this Platform"). We understand the importance of personal information to you and will take appropriate security protection measures in accordance with applicable laws and regulations to protect the security and controllability of your personal information to the best of our ability.
This Privacy Policy (hereinafter referred to as "this Policy") is intended to explain to you how we collect, use, store, share, and protect your personal information during your use of this Platform's services, as well as the rights you enjoy. Please carefully read and fully understand all contents of this Policy before using this Platform's services. Your use or continued use of this Platform's services indicates that you agree to our processing of your personal information in accordance with this Policy.
This Policy applies to all products and services provided by this Platform. If a specific product or service of this Platform has its own separate privacy policy or information processing rules, such separate policy or rules shall prevail; matters not covered by such separate policy or rules shall be governed by this Policy.
Article 1 Information We Collect
We only collect personal information necessary to achieve the purposes of this Platform's services. Depending on the specific services you use, we may collect the following types of information:
1.1 Information You Actively Provide
When you register an account on this Platform, submit service requests, fill out forms, or communicate with us, you may actively provide us with the following information:
| a | Basic identity information: name, nationality, passport number, ID card number, date of birth, gender, etc. |
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| b | Contact information: mobile phone number, email address, mailing address, WhatsApp or other instant messaging account, etc. |
| c | Visa and residence information: visa type, visa validity period, residence permit information, address in China, etc. |
| d | Service request information: business, travel, and life service requests and related background information submitted by you through forms or communication |
| e | Payment information: billing address, invoice information, and necessary information required by the third-party payment institution designated by us (we do not directly store your bank card number or payment password) |
| f | Other information you actively provide to us during the use of services |
1.2 Information We Automatically Collect
When you use this Platform, we may automatically collect the following information:
| a | Device information: device model, operating system version, device identifier, browser type and version, etc. |
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| b | Log information: your access time, accessed pages, click records, IP address, network operator, etc. |
| c | Location information: with your authorization, we may obtain your precise or approximate geographic location information for providing localized services |
| d | Usage records: your search records, browsing records, service booking records, and preference settings on this Platform, etc. |
1.3 Information from Third Parties
To the extent authorized by you or permitted by law, we may obtain information related to you from third-party service providers (including but not limited to payment institutions, travel agencies, translation companies, professional service institutions, etc.) for the purpose of verifying your identity, completing services entrusted by you, or improving service quality.
Article 2 How We Use Your Information
We collect your personal information solely for the following purposes:
| a | Providing you with core services of this Platform such as business support, travel arrangements, and life services, including needs assessment, third-party matching, project coordination, and service delivery |
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| b | Completing identity verification, customer qualification review, and service eligibility confirmation to ensure service security and compliance |
| c | Processing transaction-related matters such as payment, settlement, refund, and invoicing |
| d | Communicating service progress with you, sending service notifications, responding to your inquiries, and handling complaints |
| e | Improving Platform functions, optimizing user experience, conducting internal data analysis, and service quality assessment |
| f | Preventing fraud, abuse, security risks, and other illegal or non-compliant behaviors to ensure Platform and user security |
| g | Complying with laws and regulations, fulfilling statutory obligations, and cooperating with lawful requests from competent authorities |
| h | With your consent, for other purposes |
Article 3 Sharing and Disclosure of Information
3.1 Sharing with Third-Party Service Providers
To complete the services entrusted by you, we may need to share your necessary personal information with third-party service providers who provide actual services to you, including but not limited to law firms, accounting firms, inspection agencies, certification bodies, translation companies, licensed travel agencies, medical institutions, payment institutions, etc. We only share the minimum scope of information necessary to complete the services and require third-party service providers to assume confidentiality and information protection obligations no less stringent than those set out in this Policy, and not to use your information for purposes beyond the agreed scope.
3.2 Disclosure Under Legal Circumstances
Under the following circumstances, we may disclose your personal information without obtaining your further consent:
| a | Pursuant to mandatory requirements of laws and regulations, judicial bodies, or government authorities |
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| b | To protect the legitimate rights and interests, property, or security of us, you, or other users from damage |
| c | In the event of a merger, acquisition, asset transfer, or similar transaction, your personal information may be transferred as part of the transaction assets, and we will require the recipient to continue to be bound by this Policy |
| d | Other circumstances with your consent or authorization |
3.3 Sharing Principles
We will not sell your personal information to any third party. Except for the circumstances described above, we will not share your personal information with third parties without your separate consent.
Article 4 Cross-Border Transfer
Given that this Platform's services may be targeted at foreigners in China, your personal information may need to be transferred and processed within and outside the People's Republic of China, including but not limited to:
| a | Your information is stored on our servers located within the territory of the People's Republic of China |
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| b | To complete the services entrusted by you, we may transfer necessary information to third-party service providers or cooperating institutions located overseas |
| c | When you communicate with overseas entities through this Platform, relevant information may be obtained by overseas recipients |
We will, in accordance with applicable laws and regulations, conduct personal information protection impact assessments, obtain your separate consent, and fulfill other statutory procedures before cross-border transfer, and take necessary measures to ensure that the protection level of your personal information by overseas recipients is not lower than the standards stipulated by the laws of the People's Republic of China.
Article 5 Information Retention Period
We only retain your personal information for the shortest period necessary to achieve the purposes described in this Policy. The specific retention periods are as follows:
| a | Account information: retained for no more than three years from the date you cancel your account, unless otherwise provided by laws and regulations |
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| b | Service records and transaction information: retained for no less than three years from the date of service completion or transaction closure to meet financial, tax, and dispute resolution needs |
| c | Payment and invoice information: retained for the period stipulated by the tax administration and accounting archive laws and regulations of the People's Republic of China |
| d | Log and security information: retained for no less than six months from the date of generation |
| e | For information for which you have withdrawn consent or requested deletion, we will delete or anonymize it within a reasonable period, except where retention is required by laws and regulations |
After the retention period expires, we will delete or anonymize your personal information. If deletion cannot be performed immediately due to technical reasons, we will cease processing activities other than storage and security protection
Article 6 Information Security
We attach great importance to the security of your personal information and take the following measures to protect your information:
| a | Technical measures: adopting technical means such as encrypted transmission (SSL/TLS), access control, encrypted data storage, firewalls, intrusion detection, and antivirus systems |
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| b | Management measures: establishing an internal personal information protection management system, conducting information security training for employees, implementing the principle of least privilege and operation auditing |
| c | Third-party management: conducting security assessments of third-party service providers, stipulating their confidentiality and security obligations through contracts, and regularly supervising their compliance |
| d | Emergency response: formulating an emergency response plan for personal information security incidents, taking timely remedial measures when a security incident occurs, and reporting to regulatory authorities and notifying you in accordance with laws and regulations |
Although we have taken the above reasonable measures, the Internet environment is not 100% secure. We will do our best to protect the security of your personal information, but we cannot guarantee absolute security of information. In the event of a personal information security incident, we will handle it in a timely manner in accordance with applicable laws and regulations.
Article 7 Your Rights
In accordance with the personal information protection laws and regulations of the People's Republic of China, you enjoy the following rights regarding your personal information:
| a | Right to know and decide: you have the right to understand how we process your personal information and to decide whether to consent to our processing of your personal information |
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| b | Right to access and copy: you have the right to access and copy your personal information held by us |
| c | Right to correction and supplementation: when your personal information is inaccurate or incomplete, you have the right to request us to correct or supplement it |
| d | Right to deletion: under circumstances stipulated by laws and regulations, you have the right to request us to delete your personal information |
| e | Right to withdraw consent: you have the right to withdraw consent you have given, but withdrawal of consent does not affect processing activities conducted based on your consent prior to withdrawal |
| f | Right to cancel account: you have the right to cancel your account through the means provided by this Platform or by contacting us |
| g | Right to obtain a copy of personal information: you have the right to request us to provide you with a copy of your personal information, or to transmit it to a third party designated by you where technically feasible |
| h | Right to complaint and report: you have the right to complain to us and to report to the department responsible for personal information protection duties |
You may exercise the above rights through the contact information set out in Article 12 of this Policy. We will respond within fifteen working days after receiving your request. To ensure the security of your account, we may need to verify your identity first.
Article 8 Sensitive Personal Information
Some services of this Platform may require the collection of your sensitive personal information, including but not limited to passports, visa documents, ID card numbers, medical and health information, financial account information, precise location tracking, etc.
For sensitive personal information, we will inform you of the necessity of processing and its impact on your rights and interests before collection, and obtain your separate consent. We will process your sensitive personal information in accordance with the Separate Consent for Sensitive Personal Information Processing and take stricter protection measures than for general personal information.
If you refuse to provide sensitive personal information, it may result in our inability to provide you with the corresponding specific services, but it will not affect your use of other basic services of this Platform.
Article 9 Cookies and Similar Technologies
We may use cookies and similar technologies (such as pixel tags, local storage, etc.) on this Platform for the following purposes:
| a | Remembering your login status and preference settings to enhance your user experience |
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| b | Statistics on Platform traffic and usage, analyzing service effectiveness and conducting optimization |
| c | Ensuring Platform security, preventing fraud and abnormal access |
You may manage or delete cookies through your browser settings, but this may affect the normal use of some functions of this Platform.
Article 10 Protection of Minors
This Platform primarily provides services to adults. We do not actively collect personal information of minors under the age of fourteen. If you are the guardian of a minor, please carefully read this Policy and decide whether to agree before using this Platform's services for the minor. If we discover that we have collected a minor's personal information without obtaining the guardian's consent, we will delete the relevant information as soon as possible.
Article 11 Policy Updates
We may revise this Policy from time to time based on changes in laws and regulations, business adjustments, or service improvement needs. After this Policy is updated, we will publish the updated version in a prominent position on this Platform and notify you through announcements, emails, or other appropriate means. For material changes, they/the updated Policy will take effect after obtaining your consent. Your continued use of this Platform's services indicates that you agree to be bound by the updated Policy.
Article 12 Contact Us
If you have any questions, comments, or suggestions about this Policy, or need to exercise your personal information rights, you may contact us through the following means:
| a | Personal Information Protection Officer email: xpq@pivotown.com; |
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| b | Customer service email: xpq@pivotown.com; |
| c | Mailing address: Room 2211-C302, Building 1, Xincheng Plaza, No. 127 Baomin 2nd Road, Hedong Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong Province, People's Republic of China |
| d | Platform website: https://heyhomesick.com. |
We will respond within fifteen working days after receiving your feedback. If you are not satisfied with our response, or believe that our personal information processing activities have infringed upon your legitimate rights and interests, you may also file a complaint or report with the department responsible for personal information protection duties, or safeguard your rights and interests through legal channels.
Last updated date of this Policy: August 26, 2026.
This Policy is interpreted by Shenzhen Pivotown Internet Technology Co., Ltd.